Frequently Asked Questions (FAQs)

Both the plugin and wired devices are 2.0" x 1.8" x 1"

The Linxup device tracks every minute when the vehicle is on and every hour when the vehicle is off.

Linxup GPS trackers work in the United States, Canada, Mexico, and some parts of the Caribbean.

The Linxup antenna is located inside the device. It requires no additional parts or installation beyond plugging the device into the OBDII port under your dashboard for the plug-in device, or connecting 3 seperate wires for the heavy-duty wired device.

Power for the device is supplied from your vehicle through the OBDII port, or wires, depending on if you have the plug-in or wired device.

When a device is unplugged or unwired, it is receiving no power so it is impossible for the unit to send an alert. However, you will stop seeing any tracking data for a device that has been unplugged or unwired. You can, however, receive an alert when a device is reconnected. This provides a good system for monitoring disconnected devices.

Linxup GPS vehicle tracking is accurate to within 5 meters or 16 feet of the tracked vehicle.

The answer is somewhat up to you. The Linxup device is pretty discreet and sits under the dashboard, but it does have a small LED light. If you don’t tell your drivers where the device is, they may still notice this light. Also, once you start to discuss tracking with your drivers, they are going to realize that something within the vehicle is providing the information.

We typically advise companies to inform their drivers that if a device stops tracking, you will be aware due to the lack of tracking information.

Linxup provides GPS tracking for vehicles and equipment, while a cell phone's GPS tracks the phone. Where the cell phone goes, so goes the GPS tracking information, which doesn't necessarily have any bearing on the location of your vehicle.

When Linxup is connected to your vehicle, it receives a reliable source of power. Cell phones with GPS have a tremendous drain on the cell phone battery. If the battery is dead, or the cell phone user simply turns off the phone or disables the GPS function, you will not receive any GPS data.

Linxup GPS devices also provide a vast amount of data beyond location. Hours of use, geofence alerts, and check engine alerts are just a few examples that cell phone GPS data cannot provide.

The algorithm used to determine an acceleration / deceleration alert is based on the change in velocity. An increase in velocity of greater than 8.5 mph/sec will trigger an acceleration alert. Likewise, a reduction in velocity greater than 6.5 mph/sec will trigger a braking alert.

The Linxup OBD plug-in tracking device is easy to install on all automobiles and light and medium duty trucks manufactured after 1996. The OBD plug-in device does not support electric vehicles.

The unit installs in the required OBDII port, usually located under the dashboard within two feet of the steering wheel. If you are not sure about your vehicle, give us a call and we can quickly answer your question.

The Linxup wired device can be installed on nearly any vehicle on the road. For heavy duty trucks, we also offer a JBUS device.

Installing the Linxup plug-in device is as easy as plugging in a lamp. Simply insert it into the OBDII port under the dashboard.

The Linxup wired device installation is not complicated. It involves splicing one wire to the constant power supply, attaching one wire to the vehicle's chassis to ground the unit, and splicing one wire into the ignition wire.

Yes! Our vehicle trackers are functional from -22°F to +158°F (-30°C to +70°C)

On most vehicles, no. The trackers use very little battery power from the vehicle. Some hybrid vehicles have reported issues when left parked for extended periods of time.

No, the device is wired in the cab of the truck and is not able to wire to a trailer. Our asset trackers are separate devices specifically for equipment, trailers, and other uses.

Yes! Our trackers are functional from -22°F to +158°F (-30°C to +70°C)

Yes. They have a minimum of IP66 weather proof rating.

Yes. Geofence alerts make it easy to ensure that your asset within designated boundaries at all times.

In addition to location, you can use Linxup equipment trackers to monitor usage habits, unauthorized movement, maintenance events, and more.

No.

Yes. The ATLT and solar devices attach quickly with optional high-powered magnets or screws. Wired trackers are installed with a simple three wire connection.

Yes. Easy to follow video and written instructions are provided.

Yes.

It connects to the vehicle's OBD port.

Yes. You will also need a vehicle tracker with monthly service.

Yes.

An electronic logging device (ELD) is electronic hardware that is attached to a commercial motor vehicle engine to record driving hours. The Federal Motor Carrier Safety Association (FMCSA) requires ELDs in commercial vehicles meeting certain criteria to comply with federal rules regarding hours of service.

Most commercial carriers and drivers, including both commercial buses and trucks and those who are Canada- or Mexico-domiciled are required by the FMCSA to be ELD equipped.

Vehicles and drivers who fall under the FMCSA mandate must have an FMCSA certified electronic logging device connected to their vehicle. In addition, they must carry:

• A user’s manual for the driver describing how to operate the ELD.
• An instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to produce and transfer the driver’s hours-of-service records to an authorized safety official.
• An instruction sheet for the driver describing ELD malfunction reporting requirements and recordkeeping procedures during ELD malfunctions.
• A supply of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other related information for a minimum of 8 days.

Yes.

AOBRDs were an early version of ELDs and record less information. The key differences between the systems are that ELDs:

1. Identify information on the driver, carrier, and vehicle, including engine status, and vehicle malfunctions.
2. Automatically, rather than manually, record intervals, engine and duty status, yard moves, etc.
3. Do not allow editing of automatically recorded events but do allow them to be annotated.
4. Display edit history to DOT inspectors.

Yes. AOBRDs were grandfathered into the ELD mandate and were required to be switched to full ELD solutions by December 16, 2019.

Check the FMCSA list at eld.fmcsa.dot.gov/List

Yes. You can use your own tablet, or we can provide you with one. If you use your own tablet, you can download the software from Google Play or Apple's App Store. Instructions are found in our Help Center at https://www.linxup.com/eldhelp..., select the appropriate link under "Bring Your Own Device - App Install Guides."

No! Our solution takes minutes to install.

Simply plug in the JBus or OBD GPS tracker and turn on the dedicated tablet. Bluetooth will sync the tablet to the vehicle. The intuitive software walks the driver through management of shipments, trailers, inspection reports, and duty status. The web portal allows administrators and fleet managers to view and update hours of service reports, inspection reports, and resolve driver conflicts. Administrators can also manage terminals and add and delete drivers. Over the air software updates ensure continual FMCSA compliance.

GPS and engine data is queried every 5 to 10 seconds.

The Linxup tablet (if ordered) does not come with mounting gear but does include all necessary cables to connect to the JBus or OBD ports of the vehicle. You also have the option to use your own tablet.

FMCSA requirements for ELD certification include proving that the system is tamper proof. Captured data includes code that is verified by law enforcement software to ensure authenticity.

Yes.

Yes.

Linxup offers IFTA as an additional add-on of our ELD packages.

Linxup has been providing quality, easy-to-use fleet solutions since 2004. We are one of the oldest providers in the business.

Our technical and support teams are based in the United States at our corporate headquarters in St. Louis, MO. We’re especially proud of the work they do and believe they provide the best support in the business. We also hope they occasionally read our FAQs, so they know how great we think they are.

All data is retained for 1 year. Some summary data — like dashboards and reports — is retained for 3 years. Data up to 5 years old can be retrieved from cold storage for a fee. You can contact customer support to place a request and receive an estimated cost.

If you select a contract with your Linxup devices, and choose to terminate your service before the agreement is up, you will be charged fifteen ($15) dollars times the number of months remaining in your term for each service line canceled early.

Yes - we have free mobile apps for both iPhone and Android.

No. The device has a built in cellular SIM card and the service is included in the monthly Linxup fee.

Yes. Monthly fees are charged for each device in your account.

Yes! Give us a call.